Last updated July 11, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.usra.in/terms-conditions/. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Free Shipping We offer free __________ shipping on all domestic orders.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free __________ shipping is not valid on international orders.
For information about customs process:
Call 9 88 33 11 77 5
Email silk@usra.in
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
DELIVERY TIMELINE?
Delivery timeline may vary from 24Hrs to 15 Days based on the stock availability & local COVID restriction.
2. We will try to deliver all our orders as per agreed timeline which will be communicated to you , in case of delay due to any reason store will keep you informed about latest delivery timeline.
3. The delivery can be made by a third-party partner of Sony Center & by themselves also.
4. We strive to deliver the product on time, there maybe delay in product delivery due to local restrictions. ShopAtSC and Sony shall not be liable for the delay in delivery
5. On placing successful order, you may receive order confirmation email and sms, comprising of details of allocated Sony Center who shall be doing the fulfillment. In case of delay caused due to logistics partner, you may connect with the allocated Sony Center and they shall help you with best possible solution
6. The Buyer/Customer specifically waives any claim pertaining to delay in delivery of Products.
7. Delivery of pre order will be done as per date pre mentioned in Product Page.
8. Shopatsc does not charge any delivery fees for regular deliveries.
9. You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the shopatsc is true, complete, accurate and sufficient to identify the actual place of delivery.
10. We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you by Sony center. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 2 (two) attempts to deliver the purchased Product(s) to you. If the second delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges & Cancelation Charges borne by us while processing any refunds subsequent to such cancellation.
11. While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
(e) Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on Shopatsc. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.usra.in/return-exchanges/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: Phone: +91 9 88 33 11 77 5 Email: silk@usra.in
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